Tizen Developers

Oh, thanx.

I thought I am alone.

This phenomenon I have with TM1 devices from Poland Server... PL1 - PL4...

I can NOT install without this message..

Strange. On Korean Server I can install and use App... but on Korean Server I have problem to navigate with Mouse...

Will check if something is fixed...

Best Regards

Hi,

I would suggest you to ask your query to below email support of Remote Test Lab.

      rtl.support@samsung.com

Regards

Hi Peter,

There are few possbilities for this error.

• First possibility may be "enabled anti-virus software". Just be sure that your package is not scanned during the installation process.
• Second possibilty may be indexer. If any indexer (such as Google Desktop or the Windows indexing service) has the file open, then you may have this issue.
• Third possibility is running process. just be sure that your file has not been used by any process or subprocess.
• Forth possiblity is read/write permission. Application installing needs r/w permissions on your application package.

If your issue still exists, you can just send email to RTL Support. We will be glad to help you.

Best Regards

Hello,

Did not seen a similar problem before.

Like the fact that this file is already using by another proccess. Try to restart rtl or delete previously installed.

Or contact support team.

Updated to latest JAVA...

Tried again with TM1.

Device from Poland Server have this issue...

TM1 on Korean Server can install App...

For Gear... device list is longer... I can see US Server...UK, PL and Korean

Try different Server... start with KR1 for instance... check if same problem...

Please, maybe 1 user have time to check SM-ZTM1 on Poland Server... PL1, PL2, PL3, PL4 and please report.

App is possible to install or not?

I will test on other PC... if my problem with Korean TM1 still persist... As I can not navigate via Mouse... No click...

Thanx for reading.

:)

Best Regards

I have tested my only Gear wgt 320x320 on Tizen - Poland  and SM-ZTM1  There are the same issue

 Before start to test   i updated java too.

And sdk not started anymore give some message.

Now i intall SDK 2.3.1. again and see what happen.

 I have run my wgt on another PC with another OS ( RTL) - same results

 I contact support team

 It takes a lot of time

Hi everybody,

It seems that your problem still exists. Have you ever tried updating the time in device ? To install application, device's time/date must be up to date. Please just connect to wi-fi and be sure that "Auto-Set" is activated.

Device time has to be same with the server. That means if you connect to Poland Server, please be sure that your device's time is up to date with time in Poland.

Devices are in Korea and Poland are exactly same. That's why there shouldn't be any differences. If your issue still exists, please send us mail which includes exact device model.

Regards

Thank you Berkan Yapicioglu for suggestions.

I have fixed my problem yesterday, by Reboot devices in Korea... Now I can use KR2, KR3 and KR4 successfully.

Before I was not able to interact with RTL... no key nor Mouse input worked.

About your hint WiFi/date...

Poland Server for SM-ZTM1 devices not connected to WiFi nor I am able to connect to WiFi... Password is not more same as written in Reset WiFi...

This is main difference... Korean TM1 connected to WiFi... Poland devices not...

Best Regards

Short tested PL device...

Now internet4rtl connected by default...

Date settings seems okay... but same problem...

Will check second device and report.

Best Regards

Hi Peter,

I am glad to hear that you fixed your problem by rebooting the device which is located in Korea.

I have tested installing application and it seems that there is no any issue. I hope installing application at your side also doesn't exist anymore on Poland devices. If you have any problem, don't hesitate to contact. I will be glad to help you.

Regards

Hello,

I hope this is a temporary problem, and it will be delayed further for the convenience of users.

Hi AVSukhov,

This problem is just a temporary issue. Right now it's in progress and we are fixing it. In the meantime, you may try using Korean servers to install applications on Gear S devices. Korean servers work properly.

Regards

Hi AVSukhov,

You're welcome. If you face any other issues please don't hesitate to contact.

Regards

Uuupsi...

Short tried to check progress...

And now all Tizen devices from Poland... Z1, TM1, Wearables not visible...

No idea how long.

Best Regards

Hi Peter,

Poland devices are temporarily disconnected for testing purposes. When all disconnected devices pass installation test, they will be re-connected.

If you have any questions please send us e-mail via : http://developer.samsung.com/remotetestlab/rtlFeedback.action

We are sorry for inconvenience.

Regards

Thank you very much Berkan Yapicioglu.

I saw Z3 seems launch(ed).

Please, maybe Z3 can be added to RTL.

Only idea.

:)

Thanx in advance.

Best Regards

I can see Poland Server online again.

Short tested with SM-ZTM1 and install works successfully, NO error.

Thank you very much for fixing problem.

For wearable I am not smart enough to test... maybe Sofya Kassaye or someone else could please check and confirm.

Thanx in advance.

Best Regards

Hi Peter,

Thank you for your post. Problem was fixed on friday and there shouldn't be any more problem with mobiles and wearables.

We are working on Z3 support and it will be supported soon.

Best Regards

Cool.

This sounds great with Z3.

And big thanx for fixing problems.

Thank you Berkan Yapicioglu.

Best Regards

Hi Peter,

You are welcome and thank you for using RTL. 

Best Regards