Tizen Developers

Please try to contact with seller office in this regard. You may submit your enquiry in this link.

@Konvalinka: Yes, thats what I heard from a friend of mine who went through the same situation.

I could not believe that the store does not have any policy to handle these kind of situations.

Your story confirms this.

I hope Samsung will revise their store policy after reading this post.

Probably you will have to register your app/apps with new certificate. A certificate should be created for 20 years at least.

However, try to ask Samsung support for help in resolving the issue.

Hi,

you can easly create/extend new certificate using the old one in Tizen Studio.

You dont have to contact support team  - just login to your Tizen account  (in Tizen Studio). 

After that you will be able to update your apps in Tizen Store.

STEP BY STEP:

1. Start Certificate Manager int Tizen Studio (I have version 2.1) - ALT+SHIFT+C

2. In "Migration For Certificate Profile Window" click CANCEL
3. In "Tizen Certificate Manager" click ADD (plus icon)
4. Choose SAMSUNG certificate
5. Choose Mobile/Wearable
6. Select "Create a new certificate profile" and enter name, next
7. Choose "Create a new author certificate", mark "Use an existing certificate", provide old
cert path and password, next
8. In the next tab (Author certificate), Next
9. Samsung account window opens
10. Sign in to the Samsung Account
11. Samsung account window closes automatically
12. Check Congratulations section in the window - there is path to the new author certificate
13. Choose "Create a new distributor certificate", Next
14. Add device UIDS, or connect your phone via USB to the PC, NEXT
15. CHeck Congratulations section in the window - there is path to the new distributor certificate (the same as in 12)
16. FINISH
17. Now you have extended author and distributor certificates compatible with old ones!

Hi Konvalinka,

You may try the steps of Paul L's reply above. Please share your status here after trying.

Hello all,

it is not and never was necessary to delete the application from store, your ratings and all are bound to the content ID and not the binaries. You can remove all of the binaries and start over with a completely new certificate without loosing your application history. This however will have a bad side effect, users will have to manually uninstall their apps before updating to the new version signed with new certificates. Based on my tests, regular update will fail with error during push to watch from the phone. There is however another cleaner way.

In order for the binary signatures to be consistent, the different binary versions have to be signed by a security profiles with same author certificate but can be signed with different distributor certificates. The distributor certificates however seem to need to be renewed and cannot be expired. So only update your security profiles with updated distributor certificates and you should be fine.