I've just received the following email from Samsung:
Application Title: AIDA64
Content ID: 000000064289
Application Status: For Sale -> For Sale (Suspension Requested)
Reason:
Dear valued seller First of all thank you for being with Tizen Store. We found functional issue on your application so it will not be available in Tizen Store. Please check the below defect and resolve it to provide qualified application to our customers. (Defect) Application does not provide valuable entertaining unique and or informative uses. (Procedure) Check if application belongs to one of types below. - Application Series which has nothing different but a little UX UI change. - Application which offers just simple website links. - Application which provides a very monotonous one feature. - Application not in usability uniqueness or some kind of entertainment. (Expected Result) Application should be designed to be valuable entertaining unique or informative. For the further details please inquire us trough CS channel (HOME - Support - My QA - Write). (Reference) Validation Guide 3-2 Validation Self-Checklist Ⅵ. Usability (http://seller.tizenstore.com/info/guideDownload.as) It would be grateful if you would submit revised version. We will do best to support you and meet your timely business opportunity.
I didn't expect this to happen. And I definitely don't feel like a "valued seller" at all now. Once again, Samsung can amaze me with their completely unprofessional and unfriendly support. As the veteran members of this forum may recall, I've got similar approach from Samsung when I first tried to submit my app to the Tizen Store:
https://developer.tizen.org/forums/native-application-development/native-app-validation-rejected
Back then the rejection was overridden by -- supposedly -- a real professional reading this forum. I have no idea what kind of clowns operate the Tizen Store, but something has to be done there. They shouldn't fire good, useful and popular apps from the store, but instead fire such guys who make such decisions about apps. Especially since they don't even mention in the email what is the deadline for the suspension. How many days do I have to resolve the issue before the app gets suspended? Who knows? How can a big and respectful company like Samsung send such an email? Noone in Korea feels like such treatment of developers undermines the future of the Tizen ecosystem?
A couple of facts about the app that is being suspended by Samsung:
- available on 4 mobile platforms, including the 3 biggest ones and Tizen
- downloaded over 600,000 times in only 9 months (combined download count for the 4 platforms)
- rated 4.67 out of 5 stars in the Play Store, rated 4.9 out of 5 stars in the WP Store
- downloaded by close to 10,000 Tizen users
- picked as an "intriguing app" by Windows Central
- never rejected or suspended by Apple, Google or Microsoft. Only rejected by Samsung
What can a developer do in such a hostile place that is called Tizen? Seriously. BTW, I have no intentions to contact the Tizen Store Support team, since they've never been able to help about _any_ issues so far.