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Previously approved app suspended - quick panel

 today I got email from Tizen store that our game (previously approved) was suspended. This is the message:

"Dear Seller, First of all, thank you for being with Tizen Store. Much to our regret, we would like to inform that your application was suspended because this application does not work properly on new binary. (https://developer.tizen.org)

Below is defects on the application.

(Defect) Unable to use a quick panel in the application. (Procedure) 1. Run application. 2. Check quick panel on the top of screen. (Expected Result) It should be able to use a quick panel on the top of screen after application is launched. Thank you for your generous understanding. Tizen Validation Team."

 The game was build with 2.2.1 SDK, so I beleave that there is not newer binary?

 The game is full screen OpenGL app. As I understand it, the quick panel is the one that you can show when sliding with finger down from very top of the screen? If yes it does not show also in any of my other OpenGL games, but these were not suspended. The main loop of the game is based on GlesCube sample app. And by the way I am also sure that I do not want users to accidently open this menu when playing.

 Have any of you also encountered this? Is the validation team right? Do your full screen OpenGL games show quick panel?

 

Edited by: Tomas Rychnovsky on 24 Jun, 2014
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Responses

16 Replies
Zsolt Prievara

Hi Tomas,

I got the same email, and I don't really understand their problem. I quickly wrote a Q&A, but I did not get any satisfying answer up to now. They forwarded my question to the relevant department with the highest priority, and I should wait for a few days... it was two days before. Meanwhile I tried to update the firmware of my RD-PQ to the latest one (tizen_20140602.4), but it simply did not work. Fortunately I was able to flash back the previous firmware version and my device works again.

I use OpenGL in my games, and I don't really see the use of the Quick Panel while playing. There is the Home button to put the game into the background and the user can play with the settings, with the brightness and so on... and to answer your last question, none of our games can show the Quick Panel with the available firmware/SDK.

I'm wondering what is the solution... will we get a new SDK? Or a new firmware? And the documentation about it, example app?

 

Best regards,

Zsolt

Peter Wegner

Maybe 1 problem is... nobody knows the improvements in Z Firmware...

SM-Z910F and SM-Z9005... nobody else as Samsung internal stuff was able to test any kind of latest Firmware...

Maybe RD-PQ is allready obsolete as reference... MAYBE... only idea...

Maybe after 10 July russian Developers are able to see differences in RD-PQ and Z... Firmware issues...

1 big difference is RAM size... 2 GB instead 1 GB... also more Qualcomm inside...

This could be same joke like with bada S8500 and S8600...

 

Sorry, only theory...

 

Best Regards

Peter Wegner

http://developer.samsung.com/remotetestlab/rtlDeviceList.action#

Maybe Samsung could update their RTL stuff about Tizen... on the US Servers...

:)

""RD-PQ is provided at the all location -

Korea, UK, Poland, US and India

server.""

 

Hopefully after 10. July is latest Tizen handset with latest Firmware added to RTL...

 

Best Regards

Dongshin Jung

Hi,

The 1st Tizen Smartphone, Samsung Z  is now available at the Remote Test Lab service.

 

Blog article

- https://developer.tizen.org/blogs

 

Below is the direct link for the Tizen RTL

- http://developer.samsung.com/remotetestlab/rtlDeviceList.action?tabName=tizen

 

Best Regards,

 

Tomas Rychnovsky

Zslot, Peter,

 thanks for answer:

 Zslot: please, let us know when you get answer from Q&A.  It looks strange as another my app with same engine was not suspended. As you say, user can press Home and play with settings and then return to game. Maybe it is action of some lonely active non-trained tester :-) which reminds me of early bada days (Peter mentioned).

Regards,

Tomas

Zsolt Prievara

Hi,

of course I will share all information about this question, because I think many developers are affected. Probably the validation team will suspend more of our games/apps, it is just matter of time (if it is not a non-trained tester's action).

Best regards,

Zsolt

Tomas Rychnovsky

Hi,

 I just got email "Your application status has been changed" with following text:

"Dear Seller, First of all, thank you for being with TIZEN Store. We tested your application, but we had a mistake on it. So we revise your application to sale again. Please excuse us for causing you inconvenience. Sincerely, Validation Team, TIZEN Store".

Best Regards,

Tomas

You are lucky :)

Most of my apps were suspended before you and got no answer so far. CRAZY!

Suspended for no reason at all, just the tester dose not like them .. palmface!
 

Bob Summerwill

The root issue here is that Samsung are not providing an adequate and representative means for developers to test their applications, because RD-PQ is not the same as the final hardware, which they are keeping secret.     It just boggles my mind.     Same as with the Tizen Store.    Untestable.

And this isn't going to change until the devices actually ship, with developers flying completely blind heading into the launch.     Are the apps going to work?    We hope so, but developers just have to go on faith.     What is the applications going to look like in the App Store on device and on the web?    It's secret.

I for one am glad that I have nothing which I want to ship into the Tizen Store for launch.    As a professional developer, I just wouldn't take the risk of submitting ANYTHING until I had answers to those questions, which will be post-launch.     I've done launch titles for XBOX360, PS3, XBOX One and PS4 (all massive closed platforms) and I've never seen anything as amaterish as this from such a major vendor heading into a platform launch.

 

Cheers,

Bob Summerwill

Kitsilano Software Inc

Worse, when app was rejected by the store, the validation team were not allowed to attach video or photos in the rejection report.

We had to guess sometimes to fix the UI issues ...

 

At least this what was happening before the release of Samsung Z.. I don't know now


 

Bob Summerwill
That is a disgrace. Most developers won't have ANY hardware and only have the emulator to judge on. Those who do have hardware (RD-PQ) seemingly have hardware which is not necessarily equivalent to the Samsung Z, which is what the acceptance testing is seemingly happening on. And then the validation team, the only people who are in a position to do that testing, aren't 'allowed' to attach images or movies to the rejection so developers have some hope of resolving these issues which it is impossible for them to replicate themselves? Is the work flow of third party developers some kind of Kafkaesque game to Samsung, or are we serious professionals trying to collaborate to launch a major new platform here? What annoys and amazes me the most in this situation is the cowardly silence of Samsung but not even replying to this thread in their own developer forum. Samsung employees reading this forum (I know that you are there). Please can you raise this discussion to your managers right now? Somebody from Samsung needs to address these questions in public, even if it needs to go all the way to Jong-Deok Choi. I will personally contact him (CC-ing Brian Warner and Imad Sousou) and ask him for answers directly if these major developer hindrances aren't addressed in this forum by the end of this week. I have balls of steel and I will follow through on this promise. see http://bobsummerwill.wordpress.com/2014/06/02/speaking-truth-to-power-the-key-to-my-success-at-ea/. Please - some answers, Samsung! Cheers, Bob Summerwill Kitsilano Software Inc

Sadly this is true.

I have been in this forum for a year now and only Brian show up from time to time. When I had serious issues I was reporting to bugs.tizen.org and developers there were good and answering quickly, here in the forum things are quite different.

 

Before I get RD-PQ I managed to port some apps from bada to tizen using only emulator. It was tough because I didn’t know how would these apps perform under real device but I got most of them validated without a device. After I got the RD-PQ, I had to update all apps. The performance and speed of the apps were slow and not ready for the user. I recoded parts of my codes and then submitted the apps again to the store.

I believe I still have to update some of my apps again if I get Samsung Z one day.

Due this policy, no one managed to leak Samsung Z ever or hardly any accurate news about Tizen. Good for Samsung if they wanted to keep this secret but on the other side this created many false rumors like BS of  “Tizen is dead” circulated by a popular blogger.

It seems Samsung wanted to keep things secrets. Why? Maybe for commercial issues or maybe because they were changing the design of the device and store from time to time.

That’s the major issue IMO. Final product of  Tizen on Smasung Z may look bit “different” than what we say in the official release last month. Keeping things secret allow Samsung to keep changing them without a noise in the press.

 

 

Bob Summerwill

 

<sadface/>

Peter Wegner

During all the time... Tizen smartphone is not more priority number 1... in my opinion.

 

Remember in the first few days of Tizen SDK... it was for handsets only...

But then secret Tizen Cams launch... then few more introduced in public...

Now Tizen Gears avalaible on market...

Now Tizen TV SDK Beta...

 

Soon is 10. July... in Russia... maybe then we will get more infos about mystique Z + few infos about Tizen Store...

http://www.tizenstore.com/

Amazing how long they nothing changed on this site... in public...

 

Best Regards

Peter Wegner
Thank you very much Dongshin Jung. Short tested... I needed few minutes to realize I have to move screen up/down... to see more icons... Anyway. Thanx for upgrade Z in RTL before official unpack event in Russia. Best Regards
Bob Summerwill

 

Having the Samsung Z available in the RTL is huge.    Thank you Samsung!

 

Cheers,

Bob Summerwill, Kitsilano Software Inc